Whiteboard Wednesday Ep. 28: 2 Key Benefits of CRMs

On today’s Whiteboard Wednesday, Randy points out the key benefits of using a Customer Relationship Management system (CRM) for your company. Not only will implementing a CRM into your business save you time and money, but it will also improve your customer’s experience! Take a listen to learn more.

What is a CRM?

A customer relationship management system. A system that allows you to create, build, retain, and manage relationships with your customers – all from one dashboard.

2 Key Benefits of Using a CRM

Among the many benefits of using a CRM, these management systems keep everything you need in one place so you can save time and money as well as create a better customer journey flow, build relationships with your customers, and give your customers better customer service.

1. Save Time & Money

  • All of your customer information is in one place
  • Lead nurturing is improved, reducing the cost of lead acquisition
  • Helps with all marketing campaigns/efforts

2. CRM For a Better Customer Journey

  • Enhance customer experience and satisfaction
  • Improve response time
  • Effectively build and retain relationships

if you liked this vlog, be sure to check out our other recent whiteboard wednesday posts:
ep. 26: dealing with failure
ep. 27: social listening

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