We know that a brand represents the sum of people’s perception of a company’s customer service, reputation, advertising, logo and with social media. And a good one is using all of these components and making sure they work well together. Often times once you get a brand established and running like a well-oiled machine it stays like that. Doing the necessary task and although it is doing everything right, something is wrong, but what?
Many companies–Pepsi, Starbucks, Wendy’s, Michael Kors among others–have recently updated their brands. Should you follow their lead? Here are questions you should ask yourself when considering updating your brand:
– What problem are we attempting to solve?
– Has there been a change in the competitive landscape that is impacting our growth potential?
– Has our customer profile changed?
– Are we pigeonholed as something that we (and our customers) have outgrown?
– Does our brand tell the wrong (or outdated) story?
– What do we want to convey? To whom?
– Why should anyone care about our brand?
– Have we isolated exactly who should care about our brand?
– Have their needs, or the way they define them, changed?
– Are we asking our customer to care more about our brand
– Is our brand associated with something that is no longer meaningful?
– Is our brand out of step with the current needs and desires of our customers?
– Are we leading with our brand direction?
– Are we following with our brand direction?
– Will this solution work in 5, 10 and 15 years from now based on what we can anticipate?
If this is out of your wheelhouse, do not be afraid to seek out help or ask for opinions. Sure, you know how to take a picture and post it on to Instagram. But do you know the right hashtags to post or what a website should include to improve SEO quality? You can asses if your company needs rebranding, once that is decided, it is usually best to find someone to do the rest for you.
Published by GetnSocial